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As an independent industry body, the Forum champions best practice and effective planning in customer operations – working in all sectors to provide strategic advice, best practice support, standards, benchmarking and accreditation, professional qualifications and specialist training for those responsible for resource planning, analysis, quality and customer insights and experience.
 
Our expert team of customer contact specialists, share between them many many years of experience in customer operations. Why not use our breadth of experience to help you stimulate improvements in your own centre? Use the buttons below to find the best person to help you with your query. Sign up here to receive our best practice updates and newsletters.