Our Member network

Adexchange Douglas Jackson Parliamentary and Health Service Ombudsman
ADT Fire & Security Dwr Cymru Welsh Water Pipkins (UK) Ltd
Agilisys e.on Energy Solutions Ltd Power NI
Airbnb Ember Group QStory Ltd
Anaplan Emovis SAS QVC
Anglian Water - Insight Environment Agency RBS Bank
Anglian Water Metering Equiniti Riverside Housing
Anglian Water OMC esure Insurance Services Ltd Royal Borough of Greenwich
Anglian Water Services Eurostar International Limited RSA
Arise FCA RS Components
Aspect FLS -Fast Lean Smart Sabio
Atos/Aegon Fresenius Kabi Ltd Saga Insurance
Aviva UKGI FSCS Santander Operations
AXA Direct & Partnerships Grant Thornton UK LLP Severn Trent Water
B&CE HMCTS - HM Courts & Tribunals Service Shop Direct
Bank of Ireland HM Revenue and Customs (HMRC) Skipton Building Society
Benenden Health HomeAway Vrbo Sky PLC
BGL Group Hyde Housing Sovereign Housing Association
BookingGo Informa SSE PLC
Bright UK Ltd Ingeus Stars Group
British Engineering Services Injixo Ltd Stevenage Borough Council
British Gas Intradiem Student Loans Company
BT - EE iSupply Energy SVL Business Solutions
Budd UK Ltd Jet2 Teleopti Limited
Business Systems KBC Bank Tesco Bank
CACI Kent County Council Thames Water Utilities Ltd
Cactus KnowledgePool Group Ltd The AA
Calabrio L&G Assurance Society Limited (LGAS) The Modular Analytics Company
Capita Customer Management Land Registry The Open University
Capita Electronic Monitoring (EMS) Leeds City Council ThermoFisher SCIENTIFIC
Capita Group Lloyds Banking Group Three Ireland
Capita Life & Pensions Regulated Services Ltd Loop Transport for London
Capita PIP LV= Insurance Ubisoft CRC
Charles Tyrwhitt Motability Operations Verint Systems UK Limited
Coloplast NewDay Virgin Atlantic Airways
Computershare NFU Mutual Virgin Media UK
Contact Centre Partners NICE InContact Worldpay
Co-operative Banking Group NICE Systems UK Ltd Yorkshire Ambulance Service
Co-operative General Insurance North East Ambulance Service Yorkshire Building Society
Creation Financial Services North Yorkshire County Council Yorkshire Housing
CustomerSure Office Depot ZOOM International sa
Direct Line Group - Claims Openreach Zuto Car Finance
Direct Line Group - Planning & Insight Orbit Services

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


Operational Effectiveness
10th- 11th September, Glasgow
2-Day Operational Effectiveness (Intra-day) Workshop.

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Leadership 2020
27th & 28th April 2019
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

Copyright © 2019 - All Rights Reserved - theforum.social