Get Connected! The National Conferences 2019

6th November 2019, The Hilton Deansgate, Manchester

For the first time, our National Planning, Insight and Quality conferences are co-located, a high value, action-oriented day of networking and knowledge sharing that is highly relevant to your job role, whether an analyst or a leader. Focus on the challenges we face as individuals and organisations in 2020 and look ahead to our 20th anniversary year as a community of professionals.

This highly-rated event is far more than just a conference.

  • Bring new ideas and techniques back into your organisation
  • Great ways to benchmark, develop new ideas and network with fellow professionals
  • Enjoy our exceptional blend of stimulating speakers and practical workshops
  • Learn first-hand from practitioners and business leaders across many different sectors and type of organisation

Keynote Speaker

Andy Gilbert, MD of Go Mad Thinking

Andy is  the developer of the acclaimed Go M.A.D. Results Framework & Thinking System used worldwide by major corporations and hundreds of thousands of people in over 40 countries.
With over 20 years experience in studying peak performance and specifically how people think in a solution focused way when they "Go Make A Difference" in achieving goals and accelerate results, Andy is the author of over 20 books (including the best selling "Go MAD - The Art of Making A Difference", "Go MAD about Coaching" and over 200 audio/video programmes.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Operational Effectiveness
10th- 11th September, Glasgow
2-Day Operational Effectiveness (Intra-day) Workshop.

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops

Conferences

National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Leadership 2020
27th & 28th April 2019
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

Copyright © 2019 - All Rights Reserved - theforum.social