Welcome to The Forum

As an independent body supporting the contact centre industry since early 2000, we are supplier-independent and work across all industry sectors to provide specialist support for contact centre professionals.

Widely recognised as the ‘go-to place’ for support teams and business leaders, our team of independent experts offers advice, support and training. We have helped many organisations develop the capability of their support functions through bespoke learning and development, accreditation, qualifications and standards benchmarking.

We pride ourselves on ensuring our members are part of a thriving and active community, networking with other like-minded professionals and sharing best practice.......


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Operational Effectiveness
10th- 11th September, Glasgow
2-Day Operational Effectiveness (Intra-day) Workshop.

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops

Conferences

National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Leadership 2020
27th & 28th April 2019
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

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