A host of bite-sized learning modules that are flexible and affordable

Over 140 modules of learning form the backbone of our academy, allowing you to focus on what is most relevant and important. Join the courses as online webinars for just £40pp and pace yourself, with learning modules every month or quarter, to build a development plan for the year that is bespoke to your needs.


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Forecasting & Analysis series
Planning

14 Webinars

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Capacity Planning
Planning

16 Webinars

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Scheduling & Wellbeing
Planning

9 Webinars

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MI & Insight
Data, Analytics and Insight

18 Webinars

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Impact Professional
All Forums

11 Webinars

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Continuous Improvement
Quality & Customer Experience

8 Webinars

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Operational effectiveness & Real Time
Planning

9 Webinars

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Case Studies
All Forums

10 Webinars

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Strategic Analyst
All Forums

6 Webinars

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Operational Effectiveness
10th- 11th September, Glasgow
2-Day Operational Effectiveness (Intra-day) Workshop.

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops

Conferences

National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Leadership 2020
27th & 28th April 2019
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

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