2019 Innovation Award Site Visit Programme

We facilitate site visits at all of our finalists over the summer months. This is another great opportunity to learn about the fantastic things that these organisations have achieved. See below for the remaining Site Visits for this year.

5

Sep

2018

British Engineering Services site visit 2019

5th September, Manchester

The power of planning to transform the business at British Engineering Services.
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17

Sep

2018

Openreach site visit 2019

17th September, Leeds

Resource planning for engineers’ training at Openreach.
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17

Sep

2018

RBS site visit 2019

17th September, London

Changes amaze customers with paperless mortgages at RBS.
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24

Sep

2018

e.on site visit 2019

24th September, Nottingham

A new operating model for workforce engagement at e.on.
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1

Oct

2018

NewDay site visit 2019

1 October, Leeds

Making Data Accessible and Engaging at NewDay.
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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Operational Effectiveness
10th- 11th September, Glasgow
2-Day Operational Effectiveness (Intra-day) Workshop.

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops

Conferences

National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Leadership 2020
27th & 28th April 2019
Learn first-hand from practitioners and business leaders who are delivering successful change.

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