Learning Workshops

Here at The Forum we run workshops all year round with our team of independent experts offering advice, support and training.

10

Sep

2018

2-Day Operational Effectiveness (Intra-day) Workshop

10th-11th September, Glasgow

Author: Mike Rome

This two-day workshop will help you determine what approach you need, in order to improve your Real-Time function and tactical planning framework.

After this session, delegates will;

- Understand the importance, role & responsibility of real-time
- Appreciate the predictability and impact of events
- Analyse your volatility & flexibility demands and learn how to manage shrinkage

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1

Oct

2018

2-Day Lifestyle & Wellness Scheduling Workshop

1st-2nd October, Crossflatts

Author: Mike Rome

This two-day course will help you to appreciate the volatility of your arrival patterns and the lifestyle and wellness options needed to schedule your people.

After this session, delegates will;

- Understand what is meant by volatility and flexibility and how to analyse this
- See the options available to improve your coverage while supporting wellness & lifestyle
- Begin to develop a flexibility strategy that is a corporate asset

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9

Oct

2018

2-Day MI & Performance Analysis Workshop

9th-10th October, Manchester

This two-day workshop teaches you the fundamentals of good analysis & reporting, whether you are working on resourcing, customer insight, performance or other data.

After this session, delegates will;

- Have an understanding of alternative reporting approaches to drive brilliant learning
- Learn latest trends & thinking, key ideas and pitfalls to avoid
- Understand best in class and how to improve data structure & accuracy and analysis techniques

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5

Nov

2018

1-Day Telling A Story With Numbers Workshop

5th November, Manchester

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.

  • Be able to display complex data in a simple way
  • Have techniques for emotional engagement
  • Have a clear engagement strategy
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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Operational Effectiveness
10th- 11th September, Glasgow
2-Day Operational Effectiveness (Intra-day) Workshop.

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops

Conferences

National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Leadership 2020
27th & 28th April 2019
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

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